7 Days Replacement Guarantee:
- All products are eligible for return under our 7 Days Replacement Guarantee.
- In case you receive a product with a manufacturing defect, please raise a return request within 7 days of delivery.
- However, if you receive an incorrect/damaged/different product or one with missing accessories, please raise a return request within 24 hours of delivery.
- In case you receive a product with a missing, incorrect, or faulty accessory, you will be given a replacement accessory instead of the entire product.
- Please make sure that the product is in the original packaging with all the accessories it came with. You may be asked to share images of the product and the packaging received for us to determine the damage or defect prior to approving the return request.
- The free replacement will be shipped only once the original order is returned.
- If the price of the exchanged item is lower than the returned items, the difference will not be refunded.
- Not valid in the sales period.
- No refund policy.
A replacement will be issued only if:
- It is found to be defective.
- It is determined that the product was not damaged while in your possession.
- The product is different from what was shipped to you.
- The product is returned in original condition (with brand’s/manufacturer’s box, user manual, warranty card and all the accessories therein)
- Products that have a defect after 7 days. Please raise a warranty claim or service request in this case with an authorized service partner.
- If you receive an incorrect/damaged/different product and bring it to our notice beyond 24 hours of delivery.
- Products that have been mishandled and therefore damaged.
- If you have ordered the product by mistake and not canceled the order before dispatch.
- Customized products like Special Orders.
- Accessories like Gloves, Head wear, Interior Padding. These are not accepted for hygiene reasons.
- Pre-owned products.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in the original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. RG RACING SDN BHD will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund within 15 days after the confirmation.
Please return your purchase to the following address:
RG RACING SDN BHD
48 JALAN BP 7/11
BANDAR BUKIT PUCHONG
Please contact us at email@example.com or +6016-2422553 if you have any questions or doubts.